{"id":114,"date":"2021-02-01T15:05:00","date_gmt":"2021-02-01T15:05:00","guid":{"rendered":"https:\/\/graphicwarehouse.co.uk\/blog\/?p=114"},"modified":"2025-05-16T15:18:38","modified_gmt":"2025-05-16T14:18:38","slug":"graphic-warehouse-behind-the-scenes","status":"publish","type":"post","link":"https:\/\/graphicwarehouse.co.uk\/blog\/2021\/02\/01\/graphic-warehouse-behind-the-scenes\/","title":{"rendered":"Graphic Warehouse.. Behind the scenes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"114\" class=\"elementor elementor-114\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5e39801 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e39801\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27bd26e\" data-id=\"27bd26e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba6ab7c elementor-widget elementor-widget-heading\" data-id=\"ba6ab7c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">An introduction...<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc29e59 elementor-widget elementor-widget-text-editor\" data-id=\"bc29e59\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>So just incase you don&#8217;t know who I am!\u00a0 I&#8217;m Robert, I&#8217;m the Operations \/ Technical Director @ Graphic Warehouse. But I&#8217;m not here to talk about me today!\u00a0 Today we&#8217;re looking at all the stuff that makes Graphic Warehouse work!\u00a0 And no that doesn&#8217;t mean printers (or people, though they are very important!).\u00a0 This post&#8217;s context is Software.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdb82b elementor-widget elementor-widget-heading\" data-id=\"1bdb82b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digitally Dependent!<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08cee8d elementor-widget elementor-widget-text-editor\" data-id=\"08cee8d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We are <strong>massively digitally dependent<\/strong> in Graphic Warehouse, what do I mean by digitally dependent?\u00a0 I mean literally every step of our system from sales through to invoicing has some sort of software managing it.<\/p><p>This post is a sort of introduction to the backend stuff that makes us work, as when you break it down we use a lot of different pieces of software (we get asked about it all the time!)<\/p><p>So I thought it would be relevant to make a small list of the software we use in the business on a day to day basis.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e63de78 elementor-widget elementor-widget-html\" data-id=\"e63de78\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<iframe src=\"https:\/\/giphy.com\/embed\/YLHwkqayc1j7a\" width=\"480\" height=\"288\" frameBorder=\"0\" class=\"giphy-embed\" allowFullScreen style=\"width:480px\"><\/iframe>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c11078 elementor-widget elementor-widget-heading\" data-id=\"8c11078\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Just a few pieces of software...<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4af6b5 elementor-widget elementor-widget-text-editor\" data-id=\"c4af6b5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<table style=\"height: 976px; width: 100%;\"><tbody><tr><td width=\"20%\"><img decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/matictrack.png\" alt=\"\" width=\"145\" height=\"145\" \/><\/td><td width=\"1224\"><strong>Matic Track<br \/><\/strong>Basically the heart of our operation, I&#8217;ll do a separate post about this in the furture.\u00a0 It&#8217;s our primary ERP \/ MIS and manages everything from Sales\/Quotations through to Artwork and Invoicing.<p>\u00a0<\/p><p>I&#8217;ll do a further info post about this in the near future.<\/p><\/td><\/tr><tr><td><img decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/rocket.chat_.png\" alt=\"\" width=\"145\" height=\"41\" \/><\/td><td><strong>Rocket.Chat<br \/><\/strong>It&#8217;s an open source version of Slack \/ Microsoft Teams that enables real time communication between team members.\u00a0 90% of our internal emails were replaced with this.<p>\u00a0<\/p><p><a href=\"https:\/\/rocket.chat\">https:\/\/rocket.chat<\/a><\/p><\/td><\/tr><tr><td><img decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/fd754eb867c41cafb81cad4e851f478d1-300x111.png\" alt=\"Asana\" width=\"300\" height=\"111\" \/><\/td><td><strong>Asana<br \/><\/strong>Task management!\u00a0 We used trello and then switched back to Asana, it&#8217;s allows us to create list of tasks &amp; sub-tasks between team members.\u00a0 It&#8217;s great for managing projects &amp; for reminding us to do recurring tasks e.g. do the fire checks!<p>\u00a0<\/p><p><a href=\"https:\/\/asana.com\">https:\/\/asana.com<\/a><\/p><\/td><\/tr><tr><td><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/500px-Logo-zammad.svg1_-e1607518271536-300x119.png\" alt=\"Zammad\" width=\"300\" height=\"119\" \/><\/td><td><strong>Zammad<\/strong><br \/>Ticket management, up until 2019 we were using good old emails to manage 90% of our enquiries.\u00a0 The problem is as you scale up transparency between our customer service team started to become a problem (oh I didn&#8217;t see that email!).\u00a0 Zammad acts as a giant email inbox manager for our customer service team.<p>\u00a0<\/p><p><a href=\"https:\/\/zammad.org\">https:\/\/zammad.org<\/a><\/p><\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/Sangoma_FreePBX_Logo_RGB_vert-pos-e15888624383501-300x300.png\" alt=\"FreePBX\" width=\"300\" height=\"300\" \/><\/strong><\/td><td><strong>FreePBX<\/strong><br \/>It&#8217;s our phones!\u00a0 We switched to VOIP in 2011 and this manages all our phone lines.\u00a0 (When Covid-19 hit and we switched our customer service team to remote working, it had very little effect on how we operated because of this)<p>\u00a0<\/p><p><a href=\"https:\/\/www.freepbx.org\">https:\/\/www.freepbx.org<\/a><\/p><\/td><td>\u00a0<\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/1024px-OpenVPN_logo.svg1_-300x62.png\" alt=\"OpenVPN\" width=\"300\" height=\"62\" \/><\/strong><\/td><td><strong>OpenVPN<br \/><\/strong>This runs our VPN (Virtual Private Network), usually I wouldn&#8217;t advertise it as it&#8217;s pretty boring!\u00a0 But in the world of Covid-19 this saved our bacon,\u00a0 in simpliest terms it allows our remote workers to pretend like they are still working in our office.<p>\u00a0<\/p><p><a href=\"https:\/\/openvpn.net\">https:\/\/openvpn.net<\/a><\/p><\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/sendy-logo1-300x116.png\" alt=\"Sendy\" width=\"300\" height=\"116\" \/><\/strong><\/td><td><strong>Sendy<br \/><\/strong>Our email marketing software, basically allows us to send out 500,000 emails for about \u00a333 but requires you to self host.<p>\u00a0<\/p><p><a href=\"https:\/\/sendy.co\">https:\/\/sendy.co<\/a><\/p><\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/Mautic_Logo_Vertical_RGB_LB1-300x234.png\" alt=\"Mautic\" width=\"300\" height=\"234\" \/><\/strong><\/td><td><strong>Mautic<\/strong><br \/>Our marketing automation software, allows us to automate emails, chase ups and set up reminders for our customer service team automatically based on how our customers interact with our websites.<p>\u00a0<\/p><p><a href=\"https:\/\/mautic.org\">https:\/\/mautic.org<\/a><\/p><\/td><td>\u00a0<\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/787px-Xero_software_logo.svg1_-300x300.png\" alt=\"Xero\" width=\"300\" height=\"300\" \/><\/strong><\/td><td><strong>Xero<br \/><\/strong>Our accounting software, not much to say it runs our accounts and payroll.<p>\u00a0<\/p><p><a href=\"https:\/\/xero.com\">https:\/\/xero.com<\/a><\/p><\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/adobe-creative-cloud-2020-new-logo-B6324473C2-seeklogo.com1_.jpg\" alt=\"Adobe CC\" width=\"300\" height=\"300\" \/><\/strong><\/td><td><strong>Adobe Creative Suite<br \/><\/strong>Every Graphic Designers favourite toolkit!<p>\u00a0<\/p><p><a href=\"https:\/\/adobe.com\">https:\/\/adobe.com<\/a><\/p><\/td><td>\u00a0<\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-188\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/522-5222965_corel-draw-logo-2019-hd-png-download1-300x233.png\" alt=\"Corel Draw\" width=\"300\" height=\"233\" srcset=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/522-5222965_corel-draw-logo-2019-hd-png-download1-300x233.png 300w, https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/522-5222965_corel-draw-logo-2019-hd-png-download1-768x596.png 768w, https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/522-5222965_corel-draw-logo-2019-hd-png-download1.png 860w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/td><td><strong>Corel Draw Suite<\/strong><br \/>Every Sign Makers favourite toolkit! (Though this is a bit debate in the preproduction team!)<p>\u00a0<\/p><p><a href=\"https:\/\/coreldraw.com\">https:\/\/coreldraw.com<\/a><\/p><\/td><td>\u00a0<\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-189\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/office365logo1-300x235.jpg\" alt=\"Office 365\" width=\"300\" height=\"235\" srcset=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/office365logo1-300x235.jpg 300w, https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/office365logo1-1024x801.jpg 1024w, https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/office365logo1-768x601.jpg 768w, https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/office365logo1.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/td><td><strong>Microsoft 365<\/strong><br \/>Microsoft office!\u00a0 Whats more to say<p>\u00a0<\/p><p><a href=\"https:\/\/office.com\">https:\/\/office.com<\/a><\/p><\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-190\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/Zimbra_Identity_Color_HighRes.png-440px1-300x78.png\" alt=\"Zimbra Logo\" width=\"300\" height=\"78\" srcset=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/Zimbra_Identity_Color_HighRes.png-440px1-300x78.png 300w, https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/Zimbra_Identity_Color_HighRes.png-440px1.png 440w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/td><td><strong>Zimbra<\/strong><br \/>It&#8217;s an open source alternative to Microsoft Exchange \/ Office 365, it basically manages our user emails<p>\u00a0<\/p><p><a href=\"https:\/\/zimbra.com\">https:\/\/zimbra.com<\/a><\/p><\/td><td>\u00a0<\/td><\/tr><tr><td><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-191\" src=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/download2528125291-300x145.png\" alt=\"Tawk Logo\" width=\"300\" height=\"145\" srcset=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/download2528125291-300x145.png 300w, https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/download2528125291.png 320w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/strong><\/td><td><strong>Tawk<\/strong><br \/>It&#8217;s our live chat software, it should be at the bottom left of this screen!<p>\u00a0<\/p><p><a href=\"https:\/\/tawk.to\">https:\/\/tawk.to<\/a><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20c1874 elementor-widget elementor-widget-heading\" data-id=\"20c1874\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">And we use them everyday!<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a10cf4b elementor-widget elementor-widget-html\" data-id=\"a10cf4b\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<iframe src=\"https:\/\/giphy.com\/embed\/j8nXhJ1fJM0wg\" width=\"480\" height=\"270\" frameBorder=\"0\" style=\"width:480px;\" class=\"giphy-embed\" allowFullScreen><\/iframe>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67d66a1 elementor-widget elementor-widget-text-editor\" data-id=\"67d66a1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Yep!\u00a0 And thats not even talking about all the boring stuff that goes on in the background that nobody knows about!<\/p><p>You might have noticed if you look closer, a lot of the systems we implement are open source.\u00a0 Luckily we have the skills in house to implement these options!<\/p><p><strong>Got any questions or want to feedback what you use?<\/strong><\/p><p>You can either email me direct (<a href=\"mailto:blog@graphicwarehouse.co.uk\">blog@graphicwarehouse.co.uk<\/a> ) or you can post a comment below!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>An introduction&#8230; So just incase you don&#8217;t know who I am!&nbsp; I&#8217;m Robert, I&#8217;m the Operations \/ Technical Director @ Graphic Warehouse. But I&#8217;m not here to talk about me today!&nbsp; Today we&#8217;re looking at all the stuff that makes Graphic Warehouse work!&nbsp; And no that doesn&#8217;t mean printers (or people, though they are very [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":120,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[125],"tags":[20,23,18,24,21,25,22,17,19],"class_list":["post-114","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-behind-the-scenes","tag-development","tag-ghostscript","tag-matictrack","tag-mysql","tag-php","tag-rocketchat","tag-ruby","tag-software","tag-web2print"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Graphic Warehouse.. Behind the scenes - Graphic Warehouse - Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/graphicwarehouse.co.uk\/blog\/2021\/02\/01\/graphic-warehouse-behind-the-scenes\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Graphic Warehouse.. Behind the scenes - Graphic Warehouse - Blog\" \/>\n<meta property=\"og:description\" content=\"An introduction&#8230; So just incase you don&#8217;t know who I am!&nbsp; I&#8217;m Robert, I&#8217;m the Operations \/ Technical Director @ Graphic Warehouse. But I&#8217;m not here to talk about me today!&nbsp; Today we&#8217;re looking at all the stuff that makes Graphic Warehouse work!&nbsp; And no that doesn&#8217;t mean printers (or people, though they are very [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/graphicwarehouse.co.uk\/blog\/2021\/02\/01\/graphic-warehouse-behind-the-scenes\/\" \/>\n<meta property=\"og:site_name\" content=\"Graphic Warehouse - Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GraphicWarehouseUK\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-01T15:05:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-16T14:18:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/graphicwarehouse.co.uk\/blog\/wp-content\/uploads\/2020\/12\/computercode.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Robert McCombe (Graphic Warehouse)\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@graphicwh\" \/>\n<meta name=\"twitter:site\" content=\"@graphicwh\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Robert McCombe (Graphic Warehouse)\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/graphicwarehouse.co.uk\/blog\/2021\/02\/01\/graphic-warehouse-behind-the-scenes\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/graphicwarehouse.co.uk\/blog\/2021\/02\/01\/graphic-warehouse-behind-the-scenes\/\"},\"author\":{\"name\":\"Robert McCombe (Graphic Warehouse)\",\"@id\":\"https:\/\/graphicwarehouse.co.uk\/blog\/#\/schema\/person\/17fb6ac68f72af2d7922e8fc29fe9002\"},\"headline\":\"Graphic Warehouse.. 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